Wednesday, January 16, 2008

Bank of America's New ATMs Suck

Tonight I went to my local BofA branch to deposit a refund check I received from my insurance carrier in the mail when I got home from work. I discovered that they no longer allow you to put your check in an envelope and deposit it at the ATM. Instead, there's a slot where you're supposed to insert the check so the machine can scan it. Here's a link to an article about the new ATMs.

First off, the ATM told me not to crumple the check. So I dutifully made sure it wasn't bent and inserted it. Immediately I noticed that the machine itself was busy crumpling the check. It then returned it. I straightened it and tried again.

Five minutes later, after inserting the check about 37 times, it finally accepted it. Only problem was, I assumed it would be able to read the dollar amount written on the check. Wrong. It shows you a tiny scanned image of the check and makes you type in the amount. After squinting for another couple minutes I gave up and just typed in a number I knew was higher than the amount of the check. I figure they'll sort it out.

Bottom line, if you are short on time and want to deposit a check at Bank of America, I suggest you go inside to the teller.

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